How To Write A Perfect Resume On Customer Service

Looks keen, right?! Follow the steps below to create a resume that'll have employers in a frenzy to hire you.

You lot're a customer service representative.

You proceed customers satisfied by providing solutions to their concerns.

But now it'south time to ease your future employer's concerns past providing a resume that shows your value equally a client service employee.

This involves highlighting your most notable skills and experiences.

Not certain how to do this?

Well, just follow the unproblematic steps in this guide.

An example of a finished customer service resume that works
How to write a client service resume that'll fill up upwardly your interview diary
How to make a customer service resume stand out [with tiptop tips & tricks]

Earlier we get into the details, you can check the customer service resume instance at the tiptop, created with our very own resume builder.

Looking fore more than specific resume examples? Check out this list of customer service resume examples:

Barista Resume
Bartender Resume
Server Resume
Waiter Resume
Receptionist Resume
Cashier Resume
Event Planner Resume
Flight Attendant Resume
Bar and Eatery Manager Resume

How to Format a Customer Service Resume

Before you lot can serve the hiring managing director, you lot need to organize your work station!

But what practise nosotros mean by this?

Well, just similar your work station, your resume needs to be arranged in a way that doesn't lead to defoliation and delays.

Choosing the correct resume format allows the hiring manager to instantly see your nigh notable achievements, instead of having to chase for them.

The most common resume format is "opposite-chronological", and information technology is ane that we always recommend to customer service representatives.

The following two resume formats besides get our approval…

Functional Resume – If you've got the natural talent to aid customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
Combination Resume – Have previous experience in the customer service industry? And so you may want to use this format. Specifically, the format combines both "Functional" and "Opposite-Chronological".

Use a Customer Service Resume Template

Right, time to fire-upwards your text editor and get typing!

But wait at that place.

Although keen for creating simple files, there are better alternatives when creating a customer service resume.

You see, text editors don't hold its structure, which tin can upshot in layout breakages.

Want to avoid an afternoon of headache? Apply a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The chief sections in a customer service resume are:

Work Experience
Contact Data
Skills
Education

To really make an impression, you can also add these optional sections:

Awards & Certification
Volunteer Feel
Projects
Languages
Interests & Hobbies

And then those are the customer service resume sections, only what do you write for each of them?

Let'south notice out!

Want to know more than nigh the different sections? View our guide on What to Put on a Resume .

Y'all should treat your contact department with the same care that you lot treat your customers.

Failure to do then could consequence in misspellings and wrong numbers, which makes information technology impossible for the recruiter to offer yous an interview!

The contact data section on your resume must include:

Total Proper noun
Professional Championship – Align this to the function yous're applying for, so "Client Service Assistant"
Phone Number – Cheque each number carefully
Email Address – Keep your email professional person (firstname.lastname@gmail.com), different that one from your childhood (hannalovescheese@gmail.com).
Location – Urban center+Country
Optional - relevant social media

Joe Blogs - Client Service Assistant. 101-358-6095. joeblogs@gmail.com

Joe Blogs - Customer Service Hero. 101-358-6095. joeykangaroo123@gmail.com

How to Write a Client Service Resume Summary or Objective

Establishments are always on the spotter for customer service representatives.

But this fact just makes competition more than intense.

And with this in mind, we shouldn't be surprised that recruiters spend just a few seconds on each resume.

If only there was a mode to get the recruiter hooked and read through your whole resume?

Fortunately, yous can this with a resume summary or objective.

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are curt paragraphs that introduce your skills and experiences.

But what is the departure betwixt a summary and an objective?

A resume summary is a 2-4 judgement summary of your near notable eating place experiences and achievements.

Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded "Employee of the Month" for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-iv sentence snapshot of your goals and aspirations.

Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative function at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary.

Got the skills, but can't back it up with feel? Use a resume objective.

Simple!

How to Brand Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than than hazard.

You see, their job is on the line if they hire the wrong person.

Equally such, you need to prove y'all have what it takes, and your piece of work experience section is the easiest way to exercise that

Here'due south the best manner for customer service representatives to structure the piece of work experience section:

Position proper name
Company Name
Dates
Responsibilities & Achievements

Customer Service Representative

YXZ Convenience Shop

03/2017 - 04/2021

Achieved highest upwards-sell rates in both 2017 (2.8%) and 2019 (3.2%)
Worked at the client data desk for 10+ hour shifts
Welcomed 1000+ customers during store opening upshot
Won "Employee of the Month" three months in a row by engaging with customers in personal, notwithstanding professional manner

The fundamental here is to showcase how valuable you were to your previous employer. Doing and then will take companies competing confronting each other for your skills.

Instead of saying…

"Spoke to all customers"

Say:

"Won "Employee of the Calendar month" three months in a row by engaging with customers in personal, however professional mode"

Simply put, the beginning sentence states that you lot spoke with customers, but it doesn't say whether y'all were successful in doing so.

The second argument goes into more particular and backs-upwardly your claims with awards.

What if You Don't Take Any Piece of work Experience?

Maybe you're a student looking for their first customer service job?

Or maybe, you accept experience in the field, just never in a retail environment?

Don't worry, equally in that location are ways to become around this.

All yous need are the cadre job skills and a willingness to learn.

And you can showcase this with related job feel or school projects.

For case, if you've ever worked as a cashier, yous can talk well-nigh any crossover skills and experiences. Merely like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/calculator.

Utilize Activeness Words to Make Your Customer Service Resume POP!

Let's image that y'all're a job recruiter.

Sitting downwardly to read the aforementioned generic resumes, one after another.

No i stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants.

One of the best ways to practise this is to utilise power words:

Solved
Adamant
Formulated
Identified
Clarified
Initiated
Proved

How to Correctly List your Pedagogy

After showcasing your experiences, you should delve into your pedagogy to date.

There's no magic tricks with this section, just enter your educational activity history in this format:

Degree Type & Major
University/School Name
Years Studied
GPA, Honours, Courses, and anything else you might desire to add

High Schoolhouse Diploma

Lynbrook High School, California

Graduated 2018

Even so concerned about your didactics section?

The answers below may assistance you:

What if I haven't finished my current education still?

No problem. But mention your educational activity to date

Should I include my high schoolhouse education?

It'southward recommended to simply include your highest class of teaching. If that'south your high school diploma, and so list information technology

What do I put first, my education or experience?

For a bartender part, your experiences e'er come first

Need more advice? Check out our guide on how to list education on a resume.

Top 10 Skills for a Customer Service Resume

Whether you're skilled plenty to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to notice out.

However… to go on your resume to one page, yous can't list every skill yous own.

So, which skills don't brand the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative.

Will the specific skill exist beneficial to the company?

If so, listing it!

For some inspiration, here are some of the best client service resume skills:

Hard Skills for Customer Service Professionals:

Accuracy
Computer Skills
Mathematical Skills
Product Knowledge
Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

Personable and friendly
Endurance (long hours)
Conflict resolution
Time management
Team histrion

The hiring manager will typically inquire interviewees for examples of when they take shown the skill listed. As such, but include skills that you lot really posses.

Hither'due south a more comprehensive list of 100+ must-take skills this twelvemonth.

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it tin can exist?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Calculation the post-obit sections could be the deciding factor in whether you lot're interviewed for the customer service representative role or not.

Awards & Certifications

Take y'all always won an employee of the year (or calendar month) award?

Have y'all completed whatsoever additional courses to aggrandize your knowledge?

Whether information technology's an honour or certification, make infinite for this department if you have something that you're proud of.

Here are some quick example:

Employee of the Year 2019 – XYZ Convenience
Learning How to Learn – Coursera Document

Languages

Applying to an establishment in Mainland china Town?

So being fluent in Standard mandarin is a good way to shortcut your resume to the top of the pile.

Whether the chore description requires it or non, being able to speak multiple languages is impressive – and no ane tin can argue with that!

Rank the languages past proficiency:

Native
Fluent
Expert
Intermediate
Basic

Interests & Hobbies

Now, you lot may be wondering, "how does my love of animals affect my customer service skills?"

Well, it doesn't.

But employers desire customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more most who y'all Really are.

Here's which hobbies & interests you may want to mention.

Include a Cover Alphabetic character with Your Resume

Equally a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a disarming embrace letter.

You lot see, resumes requite the vital information, but nothing speaks to a recruiter similar a embrace letter that delves deeper into who yous are and why y'all want the job.

Here's how to create a structure that works.

cover letter structure

Yous should complete the post-obit sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address

Hiring Manager'southward Contact Information

Include their full proper name, position, location, electronic mail

Opening Paragraph

To hook the hiring managing director, the first of your resume needs to pack a dial. Use concise language to mention:

The position you're applying for
Your experience summary and best achievement to date

The Torso

One time you've sparked the hiring manager'due south interest, y'all can delve further into the following specifics:

Why you chose this specific establishment
What you lot know about the establishment'southward culture
How your skills will be beneficial to the establishment
If y'all take worked in similar industries or positions before

Endmost Paragraph

Avoid ending the chat abruptly, you should:

Conclude the master points of your letter
Thank the hiring manager for their time and the opportunity
End with a call to action. This is a good way to continue the conversation farther. A unproblematic "At your earliest opportunity, I'd love to talk over more than about how I can help XYZ with..." will work.

Formal Salutations

Although this alphabetic character shows your personal side, the alphabetic character should cease professionally. Use something like, "Kind regards" or "Sincerely."

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your client service skills are good enough to get the job.

And if you follow the to a higher place advice, the recruiter will know that too!

Let's conclude what we've learnt:

The resume format needs to suit your specific state of affairs. Prioritize the reverse-chronological format, and then follow the content layout tips
Use an attention-grabbing resume summary or objective
In your piece of work experience section, evidence your value by highlighting your most relevant and best achievements, rather than day-to-solar day duties
Adhere a convincing cover letter for a personable awarding

That was a lot of data, but now you lot're all set to make a Customer Service resume of your own!